■Hiroshima Prefecture → Hiroshima Prefectural Wide-Area Waterworks Union Corporation

Ongoing since 2022

[Overview]

In Hiroshima Prefecture, each municipality had individually managed its water supply services. To flexibly and accurately respond to changes in management and social environments, and to ensure sustainable water services into the future, the prefecture established the “Hiroshima Prefectural Wide-Area Waterworks Union Corporation” (hereinafter referred to as “the Waterworks Corporation”) by integrating the water supply operations of 14 municipalities, along with the prefectural water supply and industrial water services.

Our company supports the Waterworks Corporation in areas such as policy formulation and procurement specifications for new communication infrastructure, devices, and various information systems; PMO services related to the implementation of these systems; and help desk and information security advisory services for system operation after deployment.

We provide one-stop services for planning, implementation support, and operation of an advanced information system environment based on full cloud and zero trust concepts, in response to challenges such as regional expansion and investment rationalization required by public enterprise integration.

[Challenges and Requirements]

<Policy Formulation and Procurement Specifications for Information System Implementation>

・Organizing the ideal state of information systems that can accommodate both “expansion” due to an increase in participating municipalities and “consolidation” from operational optimization

・Formulating procurement and implementation policies that actively utilize cloud services and break away from precedents and fixed ideas

<PMO Services>

・Establishing project management methods and rules for the procurement and implementation of multiple information systems such as communication, devices, and business systems
・Smooth coordination with clients and vendors for project management

<Help Desk Services>

・Primary response to inquiries from clients and escalation of unresolved issues to vendors
・Continuous tuning in collaboration with vendors to improve the quality of information systems

<Information Security Advisor>

・Smooth execution of information security measures and digital initiatives that flexibly respond to changes in the information system environment

[Support Details]

<Policy Formulation and Procurement Specifications for Information System Implementation>

Formulation of policies and preparation of procurement specifications for information system implementation based on a DX perspective and cloud-first approach

・Preparation of procurement specifications that anticipate the adoption of flexible and highly scalable IT services tailored to usage and business objectives
・Organizing environment development methods to achieve the next-generation security model “Zero Trust” (preparing for future BYOD introduction)
・Supporting the procurement of information systems that enable consistent working styles in both normal and emergency situations by utilizing cloud services

<PMO Services>

Project management aimed at providing value to the Waterworks Corporation, including business process reforms and DX promotion, for vendor operations based on procurement specifications

・Comprehensive progress and quality management based on the status of each project
・Management of issues and challenges arising from each project activity and continuous follow-up through resolution
・Midterm reviews of project phases and tasks, and reviews of deliverables and non-functional requirements focusing on flexibility, proposals for new workstyles, and deliverables based on reverse engineering from ideal states rather than extensions of existing work

<Help Desk Services>

Establishing a one-stop contact point to handle inquiries related to each implemented operation

・Asset management of software and hardware using asset management tools and MDM, and hardware kitting
・Establishing an environment that allows flexible adaptation of response methods according to the consultation status
・Regular visits to all regional offices across the prefecture to identify staff concerns and environmental improvement needs, and providing recommendations and support for implementation
・Development and operation support of a new organization website that balances design and accessibility

<Information Security Advisor>

・Advice and support regarding cybersecurity trends, proposal of effective security solutions, and formulation of security policies
・Technical support and advice on implementation and operation of systems and services, including future business systems
・Support and advice for CSIRT preparation, launch, operation, and incident response, including creation of CSIRT guidelines and development of effective response frameworks and methods

[Results / Outcomes]

・2022

Preparation and delivery of implementation policies and procurement specifications for the establishment of the Waterworks Corporation

Execution of PMO services related to information system implementation

・From 2023 (ongoing)

Help desk services related to system operations

Information security advisory services

*Reference: Overview diagram of the proposed information system